Customer Care

We offer a 7-day return option. Jewelry must be in original condition, unworn and tags attached. After 7 days, all sales are final. Please review measurements of all products before placing an order. Should you have any questions or need any additional information, please get in touch. We are happy to help you with placing an order. If you would like to speak to us, please email us your contact information and the best time to reach you. You can contact us at info@brookerayn.com.

PRE ORDER: Our best selling items that have sold out are available by pre order. Items that show 'Pre Order' or 'Sold out' are available to purchase in any specific size or gold color. All items in this category have a lead time of up to 8 weeks and are FINAL SALE. All sale items are final sale. 

Once an order is placed we will use the email address provided to confirm your purchase. You will be notified when your order has shipped. 

Brooke Rayn offers free shipping 2 day shipping on all orders in the US. All orders require a signature upon delivery. We do not ship to P.O. Boxes. At this time, we are not taking international orders.

If you do not see the gold color or size of an item you are looking for, we are happy to make it for you. Any item that shows 'Sold out' or 'Pre order' can also be special ordered. All special orders are final sale and have a lead time of up to 8 weeks. For more information on a specific item or to place an order, please contact us.   

If there is a defect or error upon receiving your order, please contact us within 7 days so we can make the appropriate change. To make a return, please email us for a return authorization. Please include name, order number and reason for return. Customer is responsible for return shipping charges and all items need to be properly insured by customer. Approved returns will be credited to the original form of payment, minus a $30 restocking fee unless otherwise stated. Merchandise without original tag, showing signs of wear or damage will not be accepted for return. All sales are final after 7 days. 

Brooke Rayn charges sales tax on all items shipped inside of California based on city guidelines. All orders shipped outside of California are not liable for sales tax.

Some items may appear larger or smaller in photos. Please review the measurements and sizes provided. Photos may be enlarged or enhanced. Each natural stone is one of a kind and may vary slightly item to item. All weights provided are approximate and may be within .08ct of stated weight. All measurement of products and chains are approximate. Diamond weight for rings is based on standard size and may vary with each ring size. Prices are subject to change at any time. Brooke Rayn reserves the right to correct any pricing or product errors. Should any information on this website be incorrect due to pricing or typographical errors, we reserve the right to cancel any order or correct the information.

Should you have any questions or concerns please contact us at info@brookerayn.com.